Exchanges

Exchanges / Refunds / Replacements

If you are within the 14-day return period, we offer you 3 options:

1. Exchange your item for a different size/color.

Exchanges are only available for the same style in a different size and/or color. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you

want.

2. Refund details and store credit

By default, the refund method is store credit.

 

If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form, and a 15% inspection, warehouse, and processing fee will apply. Orders that are exchanged or items returned/exchanged due to a manufacturer's defect do not incur these restocking fees. The fees will be applied to the original order and the balance will be refunded.

 

Only the final price paid (after any discount) will be refunded.

Discount codes or vouchers cannot be reissued and are non-refundable.

3. Replacement of an incorrect or defective item

We are very sorry! Please email us at teix.do.business@gmail.com with the following details:

 

1. Your order number

2. A description of the problem (e.g., incorrect/defective item)

3. A photo or video

 

How long does it take to get a refund?

Refunds can typically take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.

 

How do I return an item?

 

● Each return request must be accompanied by a return form.

● Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide you via email.

● If you have any questions or concerns, please email us at support@placidog.com

 

 

Late or missing refunds:

● Check your bank account

● Contact your bank

● Processing usually takes 3-5 business days

If you have done all of this and still have not received your refund, please contact us at supportt@placidog.com

 

 

Delivery:

The customer is responsible for paying their own shipping costs when returning an item. If you receive a credit note, it will be for the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus restocking fees.

If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.

Warning:

If you are shipping items worth more than €50, we strongly suggest that you return the product to us with a tracking number.